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01-1: Long-term Assesment

Decide to analyse your damage statistics both after fixed periods and ad-hoc.

Your analyses shall include following processes:

  • Search in all data in order to find a structure in the complaints to the company. You can use following approaches:
    • Look through all the written reports. If you have a number of subjective impressions try to find documentation from your data of such hypothesis.
    • Make different sorting in your spreadsheet/database by code in order to find a structure in the data.
  • Design a periodical report including the most important information. Such a periodical damage report can include:
    • Top-ten of damage types.
    • Historical development on:
              • Damage type
              • Market
              • Customer type
              • Failure cost
              • Etc.